Event competitions are organiser run prize draws linked to a specific event. Once you have checked in, you can enter for a chance to win on the day prizes.

General competitions – open to everyone, find them under Competitions in the main menu. Event competitions – linked to a specific event, access them via Competitions or the event Interaction page. Attendee exclusive competitions – appear on the event Interaction page after you check in.

Competitions are created by the organiser or business, which sets the competition terms and conditions and handles any disputes. Orgonize is not a party to the competition.

Contact the organiser directly via the link on the event page, they can help with any event specific questions or issues.

Open Settings › Delete Account in the app. This permanently removes your profile and content. We keep only data needed for legal or fraud prevention reasons, then delete or anonymise the rest.

Every ticket, plus any event you have RSVP’d to, sits in your wallet under Events. Show the QR code at the entrance or tap Check In at non ticketed events to let friends know you are there, no more scrambling for screenshots at the door.

Guest passes are first come, first served and remain subject to the organiser’s terms. Live availability shows how many passes remain.

Every competition you have entered is in your wallet under Competitions, active entries also appear in the main menu Competitions tab.

We will alert you in app, by email or another clear channel at least 30 days before significant changes take effect, giving you time to review them.

Orgonize embeds your photo into your tickets. This allows the host to verify your identity for proof of purchase. If your phone is lost or dies, the host can still check you in manually using your photo as the ticket owner. You can update your profile photo anytime, but it must be a clear headshot. Photos of pets, plants, or other non-identifiable images may result in being refused entry if the host cannot verify your identity.

Yes, tap Report in the event settings to flag issues for review.

Download Orgonize from the App Store or Google Play and follow the on screen prompts to register with your mobile number.

Anyone aged 16 or over in any region where Orgonize is available may use the app, provided they accept our Terms of Use and follow local laws.

Email dpo@orgonize.com to request access, correction, deletion, restriction, portability or objection. We will verify your identity and respond within legal deadlines.

All transactions go through Stripe, Orgonize never stores your card details.

Orgonize runs a fair, random draw and notifies both the winners and the organiser, who receives the winners’ contact details.

Each competition page includes direct contact details for the organiser or publisher, contact them with any competition questions or problems.

Yes, but only with trusted providers such as Stripe and Orgonize affiliates to run the service. When data leaves the EEA or UK we use approved safeguards like Standard Contractual Clauses, see the Privacy Notice for full details.

First, close and relaunch the app, then ensure you have the latest version from the App Store or Google Play. Still stuck? Delete and reinstall the app. If the issue remains, email support@orgonize.com and we will reply promptly.

For events using Orgonize tickets, tap Book Tickets and complete payment, tickets appear instantly in your wallet. If Book Tickets opens a third-party site such as Eventbrite, Dice or Ticketmaster, that service sends your tickets. After buying third-party tickets, open Orgonize and tap Going so friends can see you are attending.

No, refunds cover the face value of the ticket and the booking fee only.

Only the information required to run the service, typically your name, date of birth, email address, phone number, gender and profile photo. We never sell or share your data without consent, see our User Terms Agreement and Privacy Policy.

We secure your data with industry standard encryption in transit and at rest, segregated servers, regular security audits and role based access controls.

For competitions lasting longer than 24 hours, you may enter once every 24 hours. A countdown timer shows when you can enter again.

On the day, events you are attending appear on What’s On for instant ticket access or Check In. Ticketed events: Show your QR code to staff or scan it at the printed code, organiser’s choice. Lost ticket or dead phone? Staff can check you in manually with your name, mobile number and profile photo. Non ticketed events or Other Ticket providers: Mark yourself Going, be at the venue and tap Check In on the event page to unlock interaction features.

If an event is cancelled, the organiser processes refunds via Stripe. Refunds go to the original ticket purchaser and include the ticket face value plus the booking fee, processing fees are non refundable. Orgonize does not issue refunds.

Winners receive an automatic notification, you can also check ended competitions in your wallet.

Yes, reserve up to four tickets at checkout, friends have one hour to complete the purchase and join you.

Welcome to your social life super app! Orgonize allows Organisers to put up every gig, comedy night, pop up, hike, festival and secret speakeasy on one map, no matter who sells the tickets or how you get in. Discover and book – Buy tickets, grab free passes, transfer tickets, RSVP or bookmark events for later, all in one place. Event chat rooms – Every event has a live chat so guests can swap tips, meet up and relive the highlights later. Bring friends – Reserve or send tickets in two taps and share plans instantly. Host your own adventures – Create private birthdays, hikes or nights out, see who is interested and who is going. Win stuff – Follow a host to enter free prize draws for VIP upgrades, holidays and more. See the buzz – With location sharing on, watch friends pop up on the live map and join the fun. We are only getting started, new features arrive over the next 12 months. Buckle up, events and entertainment just levelled up.

You pay the ticket price plus a booking fee (if applicable). A separate processing fee also applies, and processing fees are non refundable.

Immediately after payment is confirmed, tickets or passes appear in your wallet.

Yes, your friend must accept the tickets before the transfer is confirmed. You can cancel a pending transfer at any time, and each ticket can be transferred up to three times.

The organiser sets the refund policy and handles refunds through Stripe. Refunds cover the ticket face value and booking fee, processing fees are non refundable. If you are eligible, contact the organiser via the event page, Orgonize is not responsible for refunds.

We keep your data only as long as needed for the purposes in our Privacy Notice, typically for your active account plus any legally required period for disputes, taxation or fraud prevention, then delete or anonymise it.

Yes. Secure any venue, alcohol, performance, noise, or public safety licences required by local law. Orgonize may request proof.

If an event is cancelled, you must refund every guest directly from your Stripe account. Orgonize is not responsible. Refunds cover the ticket price and your booking fee.

No. The Orgonize payment processing fee is non refundable, so purchasers receive only the ticket price and booking fee back.

Orgonize is fully GDPR compliant. We use encryption and strict access controls. See our Privacy Policy for full details.

Yes. You keep 100 % of ticket revenue and 100 % of any booking fee you set (0 % to 10 %). No gimmicks or hidden charges.

Funds land in your Stripe Connect account the moment a ticket is sold, and Stripe pays them to your bank on your payout schedule, usually within one or two business days.

You can create events and competitions throughout the UK and Ireland now. We will expand across Europe in the coming months and worldwide in 2026.

Stripe notifies you of any dispute. Provide evidence and resolve the case with the card issuer and the guest; Orgonize is not involved.

We aim to reply as quickly as possible and monitor support requests around the clock.

No. All organiser fees are listed above, so you always know exactly what you will pay or receive.

Absolutely. Orgonize shows the exact amount and percentage the purchaser will pay, helping you balance revenue and value.

View each guest’s name, image, age, contact details, and every event or competition they joined. Download the data any time. Orgonize lowers marketing costs and notifies followers instantly.

Create a personal profile with a valid mobile number, then log in on the web or tablet. Each Organiser account needs a verified email address, any business details (VAT, company, or charity number), and a connected Stripe Standard account if you sell tickets.

In the menu, choose Business Account, edit the fields, and save.

You set every ticket price and any booking fee. Displayed prices must include VAT or sales tax; you collect and remit those taxes yourself. Orgonize labels the final price as “includes all taxes” at checkout.

You can change most details until ticket sales start; core details lock once sales are live.

You set a refund policy for each ticket type and can refund by looking up the attendee. Refunds include the ticket price and your booking fee.

Creating events with the free Orgonize ticket system is free. Listing an event that uses a third party ticket provider, creating a competition, or boosting an event costs €99 plus VAT or £99 plus VAT, depending on your country.

Yes. Copy the link once, share anywhere, and all Orgonize users can reshare. Each click opens your listing so guests can act immediately.

Either. Every Organiser account links to your personal profile and phone number; add business details only if they apply.

Instantly into Stripe, then to your bank according to Stripe’s payout timetable, often one or two business days.

Yes. Private events do not appear on the What’s On page and cannot be shared. Use the Invite Guests tab on your event management page to send invites. If a person is not on Orgonize, enter their mobile number; they receive a download link, then you can invite them.

Yes. Guests can buy multiple tickets and transfer them, and you can track the full transfer history.

No. All communication about delivery, admissions, and refunds is between you and your guests.

Yes. Any user can report an event they believe breaches our guidelines.

No. Competition rules must remain fixed, so finalise everything before publishing.

Yes. If it disconnects, ticket sales pause. Reconnect promptly or Orgonize may cancel events, and you must refund guests through Stripe.

Yes. After buying, a guest can reserve tickets for up to four friends for one hour. Friends are notified and can purchase instantly, boosting group attendance.

Create non seated events and linked competitions, choose free or paid entry, and manage marketing, analytics, and check in in one place.

As you add details, the mobile emulator updates live so you can refine the listing before publishing. It works the same for competitions.

Choose the free Orgonize system or a third party provider, click Create Event, upload event and What’s On images, enter basic details, pick ticket types, add media and sponsors, preview in the emulator, then publish.

Yes. The account creator is the sole Super Admin; you can invite unlimited Admins and promote one of them to Super Admin if needed.

Each event has a chat room where you post updates and guests chat. If you prefer one way messages, switch to a notice board. View all conversations in the Chat tab and toggle between chat and notice board at any time.

Invite crew in the Check-In System tab on your event management page. They can scan with phones or tablets, verify photos, or check guests in manually on any device. You can print self scan QR codes, work offline with automatic sync, and monitor live capacity stats. Scanning is free.

Everyone on Orgonize is looking for events, the platform is simple with clear calls to action, it makes your events viral through social notifications, and you earn more than anywhere else.

Planned maintenance occurs during low traffic hours with notice. Ticket pages stay online, scanners work offline and sync later, and everything resumes automatically after service is restored.

We review the report, contact you to resolve issues, and may suspend or remove the listing if necessary.

If an event is offensive, reported for suspicious activity, or breaches the Terms and Conditions and you do not amend it, Orgonize can cancel it. You remain responsible for all refunds.

Just a few minutes.

Yes. Perfect for managing several venues or brands, and you can switch between accounts instantly.

Consequences can include account suspension, event removal, and, where required, legal action.

Yes. In Financial Reports you can generate custom financial exports in multiple formats and date ranges.

Yes. Events that are unlawful, promote violence, hate, or discrimination, infringe intellectual property, or violate our Acceptable Use Policy are prohibited.

In your Organiser profile, choose Contact Us. A support ticket opens and our team responds as quickly as possible.

With Orgonize tickets you can offer paid, free, pay at the door, promotional tickets, and guest passes. Using a third party provider you can still add Orgonize promotional tickets and guest passes.

Go to Settings → Account and select Delete Account. Cancel or finish all active events first and refund guests where required. After deletion, personal data is removed according to our Privacy Policy, while legally required financial records are stored securely.